EN

Notice on filing written consumer complaints

Turistička agencija Dalmatia Outdoors j.d.o.o., Plinarska 25, 21000 Split, RH

Head office:  Dalmatia Outdoors j.d.o.o., Plinarska 25, 21000 Split, RH , OIB: 23224540793. Voditelj poslova / Head manager: Mariana Andrijašević, Registarski sud / Registered court: Trgovački sud u Splitu, MBS: 05683823, e-mail: info@dalmatiaoutdoors.com; tel.: +38598408123

Working hours:

15.04  – 31.10 : 08.00 – 21.00  (Every day)
01.11. –   14.04. : 09.00 – 16.00 (Weekdays)

In accordance with Article 6 paragraph 3 of the Act on the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Plinarska 25 21 000, Split), via postal address, fax or by e-mail:

Address:

Plinarska 25, 21 000 Split, Hrvatska;

or e-mail: info@dalmatiaoutdoors.com;

or phone: +385 980408123

The response to your written complaint will be provided in writing within 15 days as of the receipt of the complaint. When filing a complaint, please provide the following information about the consumer: name, surname, and address or e-mail for response delivery.

HR

Obavijest o načinu podnošenja pisanog prigovora potrošača

Turistička agencija Dalmatia Outdoors j.d.o.o., Plinarska 25, 21000 Split, RH

Sjedište: Dalmatia Outdoors j.d.o.o., Plinarska 25, 21000 Split, RH, OIB: 23224540793. Voditelj poslova / Head manager: Mariana Andrijašević, Registarski sud / Registered court: Trgovački sud u Splitu, MBS: 05683823, e-mail: info@dalmatiaoutdoors.com; tel.: +38598408123

Radno vrijeme:

15.04  – 31.10 : 08.00 – 21.00  (Svaki dan)
01.11. –   14.04. : 09.00 – 16.00 (Radnim danom)

Sukladno čl.6, točka 3. Zakona o pružanju usluga u turizmu (NN 130/17) omogućuje se korisniku turističkih usluga podnošenje pisanog prigovora u poslovnim prostorijama (Adresa: Plinarska 25, 21 000 Split), putem pošte ili elektronske pošte:

Adresa:

Plinarska 25, 21 000 Split, Hrvatska;

ili e-mail: info@dalmatiaoutdoors.com;

ili phone: +385 980408123

Odgovor na Vaš prigovor dati ćemo u pisanom obliku najkasnije 15 dana od dana primitka Vašeg prigovora. Molimo Vas da u Vašem prigovoru obavezno navedete Vaše ime i prezime te adresu ili e-mail za dostavu odgovora.